Terms

Version 2.9 · Last updated: 2 October 2026.

These terms cover both the use of this website and the basis on which sessions are provided. Before therapeutic work, clients receive the current Core Intake and Consent. In person, you sign it; online, we complete it together and you confirm your agreement by replying to a short email. If we discuss an optional activity that needs extra screening or consent, I’ll explain it and give you the relevant part of the Situational Therapy Consent and Screening Addendum.

Who you are dealing with

Rugby Hypnotherapy is the trading name of Adel Moin, a sole trader based in Rugby, Warwickshire and an IPHM Accredited Practitioner, membership no. IPHMNM16918. IPHM is a professional body rather than a statutory healthcare regulator, and accreditation does not guarantee an outcome. Professional indemnity and public liability insurance are in place. Registered with the Information Commissioner’s Office, reference ZC082156. Contact: hello@rugbyhypnotherapy.co.uk or 01788 486 111.

About the information on this site

Everything here is general information. It is not medical, psychiatric, psychological, legal or emergency advice, and it is not a substitute for consulting an appropriately qualified professional about your own situation. Articles and service pages describe what hypnotherapy may help with; they do not promise that it will help you.

What hypnotherapy is, and what it is not

• Hypnotherapy is not medical or psychiatric treatment and does not replace care from your GP, consultant or mental health team.
• I do not diagnose conditions, and I do not treat, cure or remove illness or disease.
• I will never advise you to start, stop or change prescribed medication.
• No particular outcome can be promised. People respond differently and change can take time.
• Some presentations fall outside what I can safely offer. If that applies, I will say so and suggest a more appropriate route.

Control, physical boundaries and recording

Hypnosis is not mind control. You remain able to speak, move, open your eyes, pause or stop, and you can decline a question or suggestion. Most work involves no physical contact. In person, you can record your preference for limited touch in Core Intake and Consent. This covers only your wrist (including a gentle lift), forearm or shoulder, while you remain fully clothed. I explain what I propose and ask each time; agreeing beforehand never replaces your choice in the moment. You can decline, change your mind or ask me to stop at any time without affecting your care. A no-touch alternative is always available. No other physical contact is included, and online sessions involve no physical touch. For anyone under 18, a parent or guardian must give written permission, the young person must agree and the parent or guardian must be present. Reiki is not offered as a separate service.

Sessions are not audio- or video-recorded by either of us unless Module C of the Situational Therapy Consent and Screening Addendum is completed for a specific purpose, covering access, storage, transfer and deletion. Refusing recording does not affect access to hypnotherapy. Zoom sessions are not recorded. A separate home-practice audio may sometimes be offered; it is made outside the confidential session and is not a recording of what was discussed.

The free consultation

The free consultation is a conversation to understand what has been happening and decide together whether hypnotherapy is appropriate. Its purpose is assessment, and there is no obligation to book anything afterwards. An enquiry, a Cal.com consultation booking, the consultation itself, a provisional appointment time or an unsolicited payment does not create a paid-session contract.

How a paid booking becomes binding

If we both wish to proceed, before asking you to accept or pay I send you a completed Your Booking privately. It identifies the proposed service, the exact total price and payment arrangements, when and how the service will be provided, my full geographical business or service address, the complaints process, your cancellation rights and the model cancellation form.

The proposal explains that no contract arises merely because you reply, reserve a provisional time or send money. After you confirm in writing that you wish to proceed on those terms, a paid-session contract is concluded only when I send you a written Booking Confirmation. The date and time of that confirmation is the contract timestamp. I then send or confirm the appointment and payment instructions. If you send money before that confirmation, I will either return it or ask whether you want a formal proposal; keeping it does not by itself create a booking.

After confirmation, I send one main form, Core Intake and Consent, a short Before Your First Session guide and a one-page privacy summary; the full privacy notice is on this website. In person, please print, complete and bring the Core if you can; if not, I’ll have a copy ready at the start. Online, read it first and we complete it together on Zoom, then you confirm your agreement by replying to a short email. Please do not email completed health forms. A genuinely free, non-binding session receives the preparation material it needs without paid booking paperwork.

Fees and payment

I explain the proposed fees during the free consultation after discussing the type of support that may be suitable. The exact service and total price are recorded in Your Booking before a paid booking becomes binding. Payment is then due at or before each session by bank transfer, PayPal or cash unless the confirmed proposal says otherwise. Card payments are not taken, and card or bank account details are not held.

Changing or cancelling an appointment

Please give at least 72 hours’ notice if you need to move or cancel an appointment. With less than 72 hours’ notice, or for a missed appointment, a charge of up to the full session fee may apply. Any charge will reflect my reasonable direct loss, including whether I can refill the appointment, and may be reduced or waived for an emergency or another fair reason. If I need to cancel, you will be given as much notice as possible and offered the earliest alternative, at no charge.

Your legal right to cancel

If a paid-session contract is concluded at a distance, for example by email, telephone or online, or away from my practice premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel without giving a reason. The period ends 14 days after the day the contract is concluded; it depends on how the contract was concluded, not whether the eventual session is online or in person. You may cancel by emailing hello@rugbyhypnotherapy.co.uk, using the model cancellation form supplied privately, or making any other clear statement before the period ends.

If you expressly ask for a service to begin during the cancellation period and later cancel, a proportionate charge may be due for what has already been supplied. The cancellation right is lost only once the service has been fully performed, and only where you asked for early performance and acknowledged in advance that full performance would end the right. Your Booking records any express early-start request and acknowledgement once. Nothing in these terms removes any right or remedy the law gives you.

Outside the statutory 14-day right, sessions paid for but not supplied are refunded when the work ends, whether you or I end it, on the terms in Your Booking. For a six-session programme, unused sessions are refunded at the programme’s per-session rate and completed sessions are never repriced. The appointment cancellation terms above still apply where relevant.

I consider requests to refund completed sessions individually, based on the circumstances. This is separate from any refund or other remedy you are entitled to by law, including where a service has not been provided with reasonable care and skill.

Confidentiality

What you share is treated as confidential, subject to the limited disclosures and professional arrangements explained in the privacy notice. These include professional supervision, service administration, a serious risk to life or safety, safeguarding and situations where the law requires disclosure. Wherever it is safe and practical, I will talk to you first.

Online-session safety

For an online session, you must be in a private place, stationary and not driving. At the start I confirm your current location, a working telephone number and the emergency contact to use if needed. If the connection fails during hypnosis, you can open your eyes, move and reorient normally; hypnosis is not unconsciousness. I will try to reconnect and then telephone you. If I cannot reach you and there is a credible immediate safety concern, I may contact your emergency contact or emergency services under the confidentiality limits above.

For online sessions, tell me which country you will be in. I confirm whether I can offer sessions there before accepting a booking, taking account of insurance cover and local requirements. Telephone calls are used for enquiries, consultations or connection problems; standalone telephone therapy is not part of the current offer.

Not a crisis service

Rugby Hypnotherapy does not provide urgent or out-of-hours support. If you are in immediate danger, call 999. For urgent mental health support, call NHS 111 and select the mental health option. The Samaritans are free at any time on 116 123.

Website use and content

The text, images and articles on this site belong to Adel Moin unless stated otherwise. You are welcome to read, print and share pages for your own use, but please do not reproduce or republish the content commercially without permission. Links to other websites are provided for convenience and I am not responsible for their content.

Liability

I take reasonable care to keep this site accurate and available, but I cannot guarantee it will always be error-free or uninterrupted. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Your statutory rights under the Consumer Rights Act 2015, including that services are performed with reasonable care and skill, are unaffected.

If something goes wrong

Please raise a complaint in writing by emailing hello@rugbyhypnotherapy.co.uk. I will acknowledge it within five working days, investigate fairly, keep a written record and aim to provide a final response within 28 days. If it remains unresolved after 28 days, or you consider it has not been handled fairly, you may use the complaints process of my current professional body, IPHM. IPHM requires complaints to be submitted through its current online form rather than by phone or email. Complaints about information rights can go to the Information Commissioner’s Office at ico.org.uk. Using these routes does not remove any statutory right or legal remedy.

Changes and governing law

These terms may be updated from time to time. The terms supplied with a paid booking govern that booking, subject to any later changes required by law or agreed with you. They are governed by the law of England and Wales. You may also rely on any mandatory consumer protections and bring proceedings in any UK court that has jurisdiction.